New Patients

Appointments

Appointments can be scheduled by telephone or email. My e-mail is scheduling@drheather.care and my phone is (952) 236-6191. I typically return calls when I am in the office on Tuesdays and Wednesdays.

First Visit

This introduction letter provides information for families prior to the first scheduled visit to my practice. Please read the information carefully. 

Pre-appointment Forms: Please bring the completed forms to your first visit or mail them beforehand.

Insurance

When completing the insurance information section of the patient registration form make certain to include your insurance policy number and group number.

It is important to obtain authorization from your insurance company for your visit before the visit takes place. While not all companies require authorization, it is best to call the number for customer service or behavioral health services printed on the back of your insurance card. Many insurance plans including United Behavioral Health require that your first visit be certified in order to qualify for payment.  

You should also discuss with your insurance company whether or not a deductible or co-pay applies to your behavioral health coverage.

My billing service will submit a claim to the insurance company named on the insurance information form. You will be billed directly for any patient responsibility portion of the charges for your visit.  

Co-payments are due at the time of your visit. You can pay by check or cash. An additional 3% processing fee will be added to credit card payments.

Emergencies

Please note that I cannot provide emergency services or return emergency calls outside of normal practice hours.  

If you anticipate needing urgent care for your child, you might consider obtaining care from a practitioner who can provide on call coverage. I can help you make this decision based on information you provide about your child’s behavior and history prior to your first visit.

In the event of a mental health emergency, you can contact the crisis line numbers provided on the Billing and Policies document posted on the web site or take your child to the nearest emergency room for evaluation.